Technical Account Manager

Preferable Location(s): Toronto, Canada
Work Type: Full Time

Pathcore is a remote-first biotech company specializing in whole slide digital pathology image management and workflow. We develop advanced enterprise software used throughout the medical market to manage pathology data and support cancer information. We are passionate about developing software that makes a difference. 


Reporting to the Director of Sales and Marketing, we’re looking to add a Technical Account Manager to the team who will support our clients and act as a liaison between the various parties invested in the Pathcore products.


Responsibilities - What you’ll do day to day

  • Interact with clients and collaborators, proactively ensuring their concerns are resolved

  • Document product limitations and gaps in functionality and share them with the Product Development team

  • Act as a technical resource to the sales and marketing teams

  • Deliver workshops and training programs as required to current and prospective clients

  • Deliver customer onboarding programs to ensure successful adoption

  • Support strategic projects with academic collaborators and key opinion leaders

  • Communicate interesting and new capabilities to the marketplace

  • Support engineering and product teams during design and planning processes

  • Provide technical support to internal and external stakeholders as needed 

Qualifications - Who you are day to day / What you need to get the job

  • 3+ years of experience in a technical customer-facing role 

  • Experience in account management or sales

  • Technical knowledge in the fields of cloud computing or software development

  • Experience with scientific software, or imaging systems

  • Experience with cancer research (diagnostics or therapeutics) and/or cancer informatics, or a degree in biology, biochemistry, molecular biology or related health sciences

What gives you bonus points?

  • Experience with medical imaging software, image analysis, or microscopy

  • Willingness to wear multiple hats (literally and figuratively)

  • A quality first attitude

  • Knowledge of ISO 27000 compliance regulations

Why Pathcore? - What’s in it for you

  • The knowledge that your job is making a difference in the world

  • A quality first mentality when it comes to work - opportunity to invest in building lasting code

  • A very nice monthly base salary

  • Annual commission

  • 3 weeks of paid time off (including a week over the holidays)

  • Flexible work schedules

  • Robust health benefits

  • Home Office allowance

  • Growth Opportunities!

  • This is a remote position, so you get to work from where you want (Within Canada)

  • Really awesome coworkers (if we do say so ourselves)

We’re looking to grow as a diverse and inclusive workspace. We recognize that each person brings their own unique experiences and knowledge to a position, therefore if you don’t fit the above description 100% but are willing to take initiative and learn, please consider applying anyway. We are excited to talk to people from a variety of backgrounds and explore how you can add to our culture! We also like to meet people where they’re at, so if you require any accommodations throughout the interview process please let us know.

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